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HOW TO COMPLETE THE FORM
To report an alleged violation of the NACHA Operating Rules, the complainant must submit a completed and signed Report of Possible ACH Rules Violation
form, along with documentation necessary to support the claim of a violation, to: Network Services Department,
NACHA - The Electronic Payments Association, 13450 Sunrise
Valley Drive, Suite 100, Herndon, VA 20171; phone: (703) 561-1100; fax: (703)
561-0819. The form may also be submitted over the Internet by accessing NACHA's website at https://ww.nacha.org/ACH_Rules/National_System_of_Fines/national_system_of_fines.htm
Identification of Parties
- The submitter of the form is the complainant. The submitter should complete both its own contact information and, if the submitter is not a
Participating DFI, contact information for its DFI.
- If you are a member of a Regional Payments Association, please specify the association to which you belong.
- Please complete the sections relating to "ODFI," "RDFI," "Originator," or, if appropriate, "Other ACH Participant" as thoroughly as possible.
Summary of Facts of Alleged Violation
- Please provide detailed information relating to the alleged rules violation by completing the section entitled "Description of Rules Violation." The
Report must contain a description of the precise nature of the alleged rules violation, the sequence of events involved, and the consequences resulting from the violation. The Report should specify the provision of
the NACHA Operating Rules that is believed to have been violated and must provide information to identify the particular transaction (i.e., SEC Code, Transaction Code, Settlement Date, Dollar Amount, Trace Number, Account Number, and Date of Alleged Rules Violation).
- The Report must be accompanied by copies of all documents necessary to support the claim that a provision of the NACHA Operating Rules has been violated, including copies of relevant ACH entries (i.e., Company/Batch Header Records, Entry Detail Records, and Addenda Records, when applicable) and written communications between the complainant and the party against which the Report is being filed.
Authorization for Submitting a Report of Possible ACH Rules Violation
- The Report must be signed by an officer of the complainant.
Restrictions on Filing a Report of Possible ACH Rules Violation
- A Report of Possible ACH Rules Violation must be submitted to the National Association by the complainant within ninety (90) days of the occurrence of the
alleged rules violation.
- In the event that the complainant is asserting that a rules violation has been committed by more than one Participating DFI, a separate Report of Possible
ACH Rules Violation must be filed for each case.
- You must be a party to the transaction to submit a Report of Possible ACH Rules Violation.
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