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1998 Case Studies
The Index below is divided by topic of interest. An * indicates articles are referenced under more than one topic.
Direct Deposit
Direct Deposit Services: A Strategic Weapon for Community-Level Institutions – Learn how First Claiborne Bank, a community-level institution with six branches, and a competitive market used Direct Deposit and customer service as a way to
increase their business.
Savvy Investors Use ACH Services – T. Rowe Price, a leader in the deployment of ACH-based services, have 92% direct deposit participation.
Property Management Firm Endorses ACH – Hiban and Graffius Management, Ltd. (HGM), a property management company, describes its initial experience with the ACH payment system through direct deposit.
Electronic Data Interchange (EDI)
Implementing a Financial EDI Program – Looking for a way to reduce costs, and increase productivity without increasing staff? Financial EDI could be just the thing your company needs. This case study will show you the benefits of implementing a
financial EDI program.
Electronic Payment Services – See how Hewlett Packard's Financial Services Center implemented an EDI program that helped reduce invoicing costs.
Direct Payment
Reducing Costs, Improving Service – Ameritech, a telecommunications company, has over 1.1 million customers utilizing some form of direct payment. Ameritech also markets direct payment software to companies starting an ACH program.
Improving Customer Service – Bay State Gas Company, a New England gas utility company, uses automated direct bill payment for added customer convenience and saves money on monthly processing fees.
Monthly Credit Card Payments – AT & T Universal Card rises to the challenge of variable payments. AT & T Universal Card implements a VRU (voice recognition unit) as a part of its Direct Debit Program.
Property Management Firm Endorses ACH - Hiban and Graffius Management, Ltd. (HGM), a property management company servicing over 4,800 commercial and residential units, uses automated payments collection to reduce costs and exception items.
Direct Payments Play Key Role in United Way's Future - United Way utilizes Direct Payment contributions to increase its annual donations. The average annual donation by paper check was around $100. The average contribution made by Direct Payment was $528.
DMVs Enter the 21st Century Early – The ACH system speeds up payment collection services in both Maryland and Virginia. ACH debit transactions allow dealers to collect appropriate sales taxes and fees and issue permanent tags and registrations on the spot.
Savvy Investors Use ACH Services – T. Rowe Price is a leader in the deployment of ACH-based services. Their ACH-based services are an essential component of the firm's daily operations for both incoming and outgoing payment transfers.
The ACH: More Than Just a Payment System – The Grocery Club, a nationwide buying service, provides consumers the ability to purchase name-brand goods and have them delivered to their door. The Grocery Club uses ACH payments because they are efficient, cost-effective and convenient for the club and the consumer.
The ACH: Key Ingredient in Formula for Success – Aegis Mortgage Acceleration Corporation offers accelerated pay-off of mortgages as their primary product. Aegis encourages customers to utilize their service of electronic debiting. Advantages of direct payment are highlighted.
Oppenheimer Funds Electronic Payment Services - Oppenheimer Funds customers are automatically enrolled in the company's ACH program. Oppenheimer has begun to offer its customers a new automated deposit and payment option.
Automated Premium Collection – USAA reduces costs by allowing members to make premium payments by Direct Payment. Refunds to customers are also handled via the ACH transactions.
About The Case Studies
Grant Thornton is a leading accounting and management-consulting firm providing a broad range of professional services to entrepreneurial
organizations in more than 90countries worldwide. Grant Thornton's services include: strategic planning; organizational alignment, process re-engineering and change management; technology planning, selection and
implementation; business continuity planning:; ECommerce and Internet product development; customer management solutions; as well as accounting, audit, and tax planning. For more information, call Linda Garvelink at
202/861-4103; email to financialservices@gt.com or visit our web site www.grantthornton.com/financialservices.
Located in Mechanicsburg, Pennsylvania, PTI has an employed staff of almost 20 personnel. These personnel have specific payments industry experience
in systems, process flow design, operations, marketing, new product development, research, and project management. In addition, PTI utilizes associates with industry expertise to work on specific projects.
Payment Technologies provides expertise in payments by working with organizations to develop new products, enhance existing products, or provide
strategic direction. We provide the following services: Research, Strategic Planning, Product Development, Project Management, Documentation and Training. In addition, PTI performs Testing and Marketing
functions as part of our overall project management and product development responsibilities.
Payment Technologies, Inc. (PTI) provides expertise in the following areas: Debit Cards, On-line ,Off-line Credit Cards, Consumer, Commercial, Business, Corporate, Purchasing, Smart Cards, Pre-paid cards, Integrated circuit cards, Frequency/Loyalty Programs, Home Banking, Internet Services, Transaction Acceptance and Processing, Automated Clearing House (ACH), and Check Processing.
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