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Card Solutions
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Sponsored by |
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This track focuses on the issues,
challenges, experiences, opportunities,
trends, and developments associated with
card-based solutions for payment and
payment-related business needs. Business,
operational, risk management, and
technological innovations are featured. Both
the issuing and acquiring sides of the
credit and debit card environments are
included.
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A View of Contactless
Payments Without the Rose-Tinted Glasses
Pilots and nationwide launches have
created much buzz over the last two years for the contactless
payments industry. The contactless initiative now
has the backing of several large issuers and over 40,000 merchant locations
can process contactless transactions. However, the
new technology has a long way to go before it is widely used in the U.S. This
session looks beyond the bells and whistles to thoroughly examine the
potential of contactless and the likelihood of
wide-scale adoption based on industry experiences. Material is especially
geared for those considering or developing a contactless
strategy. Learn if contactless is a worthy and
appropriate investment for your institution.
Ariana-Michele Moore
Senior Analyst, Celent, LLC
Changing Business Models & the Card
Business Impact
Within the past couple of years, the card
industry has seen significant business model changes amongst its major
players -- MasterCard went public, VISA changed its Board makeup to include
non-financial institutions, American Express and Discover made headway into
financial institutions as issuers, and First Data spun off Western Union, to
name a few. What effects have these changes made on key business metrics,
such as interchange pricing, product development, industry cooperation,
cross-channel payments topics, and others? How should financial institutions
view these changes and adjust their strategies accordingly? This session not
only addresses these topics, but also sheds some light on what they all mean
to your bottom line.
Paul Tomasofsky
President, Two Sparrows Consulting, LLC
The Prospects for General Purpose Prepaid
Cards
This session examines the most profitable
direction for reloadable general purpose prepaid
cards with the guidance of leading researchers and industry experts. A senior
economist from the Federal Reserve Bank of New York and a research director from the
Center for Financial Services Innovation share the results of their
ground-breaking, recently-released, joint research project on customer card
usage -- the only existing information on customer behavior in this sector.
They are joined by a leader in the direct distribution of reloadable
prepaid cards to consumers for a broader discussion of the future of general
purpose prepaid cards. Understand how to use this new customer data to
improve card options, features, and strategies. Hear about the latest
developments across the industry and insights on what is currently being
tried and what is working. Learn what the future of general purpose prepaid
is likely to look like, and what you can do to achieve success.
Kimberly Gartner
Associate Director, The Center for Financial Services Innovation
Sherrie L. Rhine
Senior Economist, Federal Reserve Bank of New York
Steve Streit
President & CEO, Green Dot Financial Corp.
Next Generation Predictive Modeling: Path
to Growth & Profitability
Today's American wallet is in constant
flux with shifting consumer payment preferences, ever-challenging economics
for financial institutions and increasing exploration of new technologies.
This is the sort of environment that makes the path to growth and
profitability for the payments industry anything but obvious. Acquiring the
complex understanding of your customer's payment needs is now possible with
new analytic capabilities that provide the predictive and profiling tools
necessary to drive profitable growth across your payment product portfolio.
Panelists in this session share data and insights from the PaymentDynamics 2006 Preferred Payments Study, the first
study to combine consumer credit risk characteristics with consumers' choices
of all payment options. Gain insight into new approaches to analytics that
create actionable insight with intelligent tools and models that can target
the right customer with the right payment product for retention,
profitability, and growth. With hundreds of millions of marketing dollars on
the line each year, find out how applied analytics can not only result in
significant cost savings on a particular campaign, but an increase in the
number of qualified responses.
Tim Claytor
Director, Market Intelligence, TransUnion
Beth Costa
Director, Edgar, Dunn & Company
Reducing Cost & Improving Efficiency
with Electronic Payment Cards
Government agencies have been following
the public sector in using ACH direct deposit to disburse a variety of
payments types, resulting in cost efficiencies and improved services to
citizens. However, many government payment recipients are unable to realize
the benefits of direct deposit because they do not use conventional banking
services. Electronic payment cards using prepaid debit card products are the
solution for many of these recipients, as well as for government agencies to
expand their direct deposit programs. Prepaid debit cards are currently being
used on a large scale for child support disbursement, unemployment insurance
benefits, government payroll, and other government administered payments.
This session provides a discussion of best practices from the largest
provider of payment cards for government services, a case study from a
government agency that successfully implemented a payment card program, and a
vision of things to come.
Nizam Antoo
Vice President, Prepaid Products, Visa USA
Dan Nemec
Vice President, JPMorgan Chase
Paul Porreca
MCO Coordinator, Benefits Payable, Ohio Bureau of Workers' Compensation
Transforming Payment Choices: Learning
from Transportation
Historically, Chicago's economic success has been
intimately tied to its unique role as a transportation center for the
country. Keeping abreast of changing payment technologies has forced the area
to adopt electronic payment mechanisms for transportation in the last several
years. The Illinois Tollway Authority's (Tollway) IPASS is an RFID device that allows toll payment
at full highway speed. The Chicago Transit Authority (CTA) has followed suit
by introducing contactless card payments on all of
its trains and buses. Both authorities have pushed users to adopt these
devices by charging them a premium if they choose to continue to pay with
cash. With an already large installed base of IPASS users, the Tollway may be able to leverage this technology to
implement congestion pricing to smooth traffic patterns. Discover how these
programs were successfully implemented to include a broadly diverse-economic
range of users and explore how these closed-loop payment applications can
expand their network by opening up to more applications.
Richard D. Porter
VP & Senior Policy Advisor, Federal Reserve Bank of Chicago
Merchants Banding Together to Meet Payment
Needs
Representatives from a leading merchant
advisory group will discuss novel ways for improving relations with existing
payment processing stakeholders, banks and card associations. Just as card
associations had their genesis in a cooperatively owned and jointly operated
payment processing infrastructure, this session will invite the insights of
leading retail companies considering new processing options for merchants to
do the same for themselves. Panelists will discuss how new alternatives and
disruptive technologies, such as mobile-based payments, can be used to dramatically
reduce costs, increase customer loyalty, and restructure processing
operations that are controlled by a whole new set of constituencies,
including the consideration of a jointly owned and operated merchant network.
Humberto Chacon
Director, Credit Card Operations, Marriott International
Richard K. Crone
Founder, Crone Consulting
Dee O'Malley
Manager Credit, Finance, Best Buy Co., Inc.
Dodd Roberts
Treasurer, Southwest Airlines
Identity Verification: A Critical Step
The paradox is greater than ever,
consumers are demanding privacy, yet the social networking phenomena blows
open these same consumers personal information. How are traditional trusted
networks changing in the era of Google and MySpace?
The dramatic growth in personal information directly available on social
networking sites has changed the equation for identity risk management and
identity authentication. This session will offer real-world examples to
illustrate the need for new technologies and new approaches to
differentiating legitimate customers from fraudulent customers when issuing
cards to customers and accepting cards online in today's information-rich
environment.
David Johnson
Director of Product, ID Analytics
Chip & PIN Cards: The UK Experience
On January 1, 2005 the EMV Liability Shift
came into effect in Europe. As of February
14, 2006 all UK
customers with a chip & PIN card who transact with a chip & PIN
compliant merchant must verify transactions with their PIN. This undertaking
has been the biggest consumer behavioral change program in the UK since
decimalization. This session looks at all the changes that are required in
order to support a program of this nature, ranging from new system and
technology requirements to the customer marketing needs.
Brendan Jones
Director, Product Development, MBNA Europe Bank
Credit Fraud: A Strategic Industry
Discussion
Effectively managing credit fraud is a
core function in the payments industry. While one can argue that adequate
measures are in place to limit consumer liability and that total financial
loss is still within an acceptable range industry-wide, media coverage,
legislative attention, and consumer perception are the reality with which the
industry must contend. This session considers industry developments, data,
and the changing environment in a discussion of credit fraud in the card
sector and the strategic implications. Topics include, but are not limited
to: - State of card-not-present transactions - Impact of identity theft -
Mass data compromise and security breaches - Consumer adoption, behavior, and
confidence - Technological innovations and challenges - Universal acceptance
and merchant decisioning - Evolving risk management
considerations
Maria Arminio
President & CEO, Avenue B Consulting, Inc.
Bill Redmond
FVP, Payments-Risk Operations, Washington Mutual Bank
PIN-less Debit, Powerful Results
PIN-less debits
have continued to evolve in the bill payment space - from IVR to internet to
agent; from one-time to recurring; to broader biller
categories. This session reviews future directions of the ATM-card channel,
the direct and indirect benefits of offering PIN-less debit
in your ePayments mix, and explores other evolving
methods to reduce returns and exceptions through the checking account
channel.
Robert E. Wilson CTP
EVP - Sales and Marketing, BillMatrix
Corporation
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