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Corporate Payment Solutions |
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Sponsored by |
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This track speaks to the payment and
treasury interests of corporate users -
billers, retailers, merchants, trading
partners, etc. - businesses large and small from
across industries that are seeking to learn from
their colleagues' experiences in selecting,
implementing, operating, and evaluating solutions
provided by the financial services community. Best
practices, metrics, challenges, trends, and
practical experiences by and for corporate
practitioners are featured. |
Managing Your Vendor with SLAs, Audits & Compliance Management
SAS70, Sarbanes, FIDICIA, USAP, and
internal audit are all part of the reason for the evolution of a vendor
manager's toolbox. What used to be an annual site visit of a vendor that
included checking doors and cameras has become annual SLA and compliance
audits, quarterly operational audits, and monthly and weekly SLA management. Checking the
doors at your vendor's facility has evolved into ensuring that there is
unique site security based on business need and clearance, and that eMails are encrypted if they contain customer data. Other
details to consider include verifying that associates are provided annual
privacy training, business continuity plans are in place and tested, and that
your vendor has security cameras present and that those devices are
operational. This presentation is from the view of the customer managing a
vendor and provides basic ideas for auditing tools as well as examples of
metrics and formulas used to complete a reward/penalty structure in a service
level agreement.
Scott Lathrop
Cash Operations Manager, GMAC Mortgage
Business-Driven Technology to Manage
Operational Risk & Combat Cybercrime
The last 24 months have seen a significant
shift in the security threats enterprises face. Once the domain of amateur
hackers and political theater, cybercrime now
involves elaborate, profit-driven schemes managed by organized crime
syndicates. An enterprise must stay ahead of hundreds of increasingly
sophisticated daily attacks. New malware is
designed to defeat anti-virus and firewall solutions to remotely control user
devices. Social engineering attacks co-opt identity management credentials
and exploit "weakest-link" technologies to steal personal data. As
IT security becomes a significant part of operational risk, firms must assume
their first layers of defense will be breached. There is no such thing as
100% security, nor is there a single "silver bullet" technology
solution. Security requires trade-offs, with cost, user experience, and process
complexity. To effectively make these trade-offs, organizations need to align
IT security with their business objectives by assessing opportunities,
threats, and vulnerabilities in light of their impact on operational risk and
enforcing the appropriate security policies across the firm that optimize
business results. In this session, speakers discuss how security technologies
are consolidating into operational domains of critical mass -- people,
technology, information, processes, and how new best practice security controls
interlock with enterprise risk management to allow the firm to orchestrate
secure, "defense in depth" infrastructures that maximize their
business success.
Eric McNeil
Mgr., Directory & Identity Mgmt Solutions, IBM Corporation
Electronic Payment Growth at We-Energies
This case study looks at the electronic
payment experiences of a utility company, encompassing various channels and
methods including online bill payment, automatic payment plans, pay-by-phone,
online banking and payment services, ACH direct deposits, ACH debits, and
self-serve payment kiosks. Relative to these payment options, discussion
focuses on the process (how it works), growth over the last three years, and
the strengths and weaknesses of each. Statistics on relative costs,
comparison growth of electronic versus mailed, and
walk-in payments are discussed. Marketing strategies and benchmark
comparisons to other utilities and differentiations are examined.
James Mondragon
Team Leader, Credit & Remittance Processing, We-Energies
An Evolving Payment Strategy
T-Mobile has focused on increasing
subscriber payment options while reducing payment processing costs. It is a
constant balancing act of being everywhere for customers while not increasing
costs. With over 30,000 payment locations, the company has reduced the
average cost of payment processing. Hear how T-Mobile has been successful by
providing customer convenience while successfully containing payment
processing costs.
Darold Stroud
Director, Financial Operations, T-Mobile USA
Accounts Payable Automation: A Corporate
Case Study
Companies are being asked to do more with
less, and accounts payable is no exception to this drive for additional
efficiency and control. This session highlights the steps that an accounts
payable department of a financial institution undertook to dramatically
reduce FTE (full-time employee) costs while at the same time increasing the
number of invoices processed per FTE. Attendees learn how this accounts
payable department increased its electronic vendor payments percentage to
almost 50% as well as reduced its active vendor file.
Rowena Delgado
Assitant Vice President, LaSalle Bank
Fundamentals of Global Corporate Payments
Presenters in this session offer a
comprehensive introduction to global payments for corporates.
Attendees learn when it is appropriate to make an international payment and
about various payment options. Concepts such as payment method alternatives,
risk management, foreign exchange, message standards, and global regulatory
issues are addressed.
Harriet Gilbert CFA
First Vice President, Foreign Exchange, LaSalle Bank
Colin Kerr CTP
Senior Analyst, Global Payments, TowerGroup
Best Practices in Cash Application
Increasing electronic payment volume can
be challenging when legacy and disparate systems are processing accounts
receivable data. This session examines the best practices in trading partner
enablement, examples of good and bad ACH Record and EDI addenda data, and
common business rules for payment processing and handling ACH credits, ACH
rejects, and return processing. Attendees obtain essential information to
successfully implement automated cash applications and reduce exception
handling.
Greg Born
ACH Coordinator, Cingular Wireless
Leila Puglisi CTP
AVP, Product Management, Mellon Financial Corporation
Karen E. Weir CTP
Assistant Vice President, Mellon Financial Corporation
Lessons Learned from the Pursuit of A/P
Best Practices
More and more companies are making the
transition to electronic payments. The rewards for making the transition are
significant for both payers and payees, but getting there can be a challenge.
This presentation offers lessons learned from years of helping corporations
improve payment processes, and showcases one company's journey to migrate to
electronic payments for accounts payable. Speakers discuss obstacles faced
and best practices used to overcome those obstacles. Lessons learned
regarding payment fraud, Check 21, Sarbanes-Oxley, and payment outsourcing
are shared. The role of new technologies that can be used to distribute
electronic payments and electronic remittance details are highlighted. The
company's roll-out experience to their payees is detailed, including the
promotion of an electronic option, overcoming payee objections, managing
enrollment, and driving adoption. The bank's role in supporting the company's
transition is explored.
Jennifer Dunn CTP
Senior Vice President, Wachovia Bank, N.A.
Traci Keays
Manager, SSG-Disbursement Control, Boeing
A Promising Path to STP: XML & the ISO
Standards
Companies, banks and software providers
are frustrated by the existence of a multitude of payment standards that make
it more difficult to integrate B2B payments and remittance information.
Consequently, inefficiencies, errors, and delayed processing are experienced
by both payers and payees, especially with international payments. The
bottom-line impact can be thousands, even millions, of dollars annually. The
ISO 20022 standards seek to address this problem. Hear how this XML-based,
corporate-to-bank payment message has been adopted by the International
Standards Organization and accepted by many others as standards organization
converge. Understanding "20022" will benefit your company's future
payments strategy.
Susan Colles
CPA, CBA
Senior Vice President, Bank of America
Claudia Swendseid
Senior Vice President, Federal Reserve Bank of Minneapolis
Robert Blair CCM
Vice President, JPMorgan Chase
Donald Davis
Systems & Business Solutions Manager, Intel Corporation
Leonard Schwartz
Director, LaSalle Bank
NACHA's Business Payments Strategy
ACH volume data suggests that B2B payments
continue to increase, however, the growth in CCD and
CTX transactions is far from remarkable. NACHA's
Business Payments Strategy has identified barriers and is moving forward with
solutions to increase B2B payments via the ACH Network. In this session,
focus group research results on barriers to implementation are discussed.
Attendees learn what initiatives are being undertaken to make the ACH Network
a more viable consideration for business-to-business payments.
Ann-Marie Bartels AAP
President & CEO, Mid-America Payment Exchange
Angeline DePauw
Director, Electronic Remittance Processing, Verizon
Communications
Fred Laing, II AAP, CCM
President, Upper Midwest ACH Association
Curtis E. Walker CTP
Vice President, JPMorgan Chase
Consumers Unplugged: The Continued Growth
of Walk-In Payments
In addition to Internet and phone
payments, non-bank providers including direct billers,
money service businesses, and retail outlets rely heavily on walk-in bill
payments as a means of collecting funds. Today, walk-in bill payments
represent a significant portion of the recurring bill payment market in the United States.
At the current rate of growth, more than $80 billion in walk-in bill payments
are expected to be processed by 2009. Is your organization prepared to meet
the demand of this tremendous opportunity? What are the costs and processes
surrounding the various solutions for customers, merchants, and billers? This session examines what is necessary for an
organization to implement a successful walk-in bill payment solution.
Benefits such as growth in revenue, increased ability to reach under-banked
consumers, and allowing opportunities to up-sell and cross-sell are also
discussed.
Patricia Frazier
VP, Product Management, Western Union
Elizabeth Robertson CCM
Research Director, TowerGroup
eBills: How Billers & Banks
Are Partnering to Drive Adoption
Electronic bills have been touted as a
win-win for both corporate billers and banks
allowing companies to save money on postage and printing while increasing
customer profitability and loyalty. However, the number of consumers
receiving bills online has trailed the number of consumers who pay online.
This session explores how corporate billers and
banks are working together to move consumers from paper to electronic bills.
This session features representatives of two corporate billers
and a large bank who discuss how they are overcoming the challenges inherent
in replacing paper bills with eBills. Topics
addressed include customer education, customer safety/control fears,
promotion and marketing, branding, and driving sustained adoption momentum.
Angeline DePauw
Director, Electronic Remittance Processing, Verizon
Communications
Michelle Flint
VP, Group Executive, CheckFree Corporation
The Impact of Business Check Conversion on
Financial Reporting
Sarbanes-Oxley and audit controls require
finance professionals to verify the accuracy of financial reporting. This
session dives into how eCheck conversion impacts
financial reporting and outlines best practices for corporate treasury
management reporting and also discusses how accounting functions can be
affected. Jo-Ann Stores is a leading retailer of fabrics and crafts with more
than 800 retail outlets throughout the United States. Learn how the
company's corporate treasury and accounting can use best practices to
overcome payment reporting challenges and mitigate fraud risks for business
checks converted into ACH entries. The speakers walk through examples of
account reconcilement, positive pay, check image, and controlled disbursement
reporting to assure clients have sound eCheck fraud
protection and confirmation reports that support vendor payments and internal
financial reporting. They also discuss the potential future of business check
conversion and support or dispel the potential risks.
John Dugan
VP, Disbursement Product Line, KeyBank
Aaron Hawkins CTP
Sr. Accounting Officer, Jo-Ann Stores, Inc.
Peter Kovalik
CTP
Treasury Manager, Jo-Ann Stores, Inc.
Reaching New Heights with Online Payments
Learn how Shaw Industries, a major floor
covering manufacturer, successfully implemented an online payment system for
incoming purchase orders. More than 2,000 clients use Pay Online, with
approximately 300 new trading partners signing up monthly. Learn how the
company has provided enhanced customer service, solid ROI, and timesaving
features for order processing. This session reviews the following key phases
of the project: - Making a business case for online payments - Creating a
project team to include core departments - Determining cost effective
solution pilot testing - Creating adoption materials and tracking adoption
rates - Planning for future enhancements while continually responding to
customer feedback
Pete Hardin CTP
VP, Treasury Services Systems, Wachovia Bank, N.A.
Chris Rawls
Senior Regional Manager, Shaw Industries, Inc.
Offering Cutting-Edge Technology for Local
Governments
This case study examines the successes
achieved by the Illinois
State ePay Program, which recorded 97% volume growth for 2005.
This unique program was designed to offer credit card, debit card, and ACH/eCheck processing to local government and public
entities. The program has been praised by participants for simplifying
electronic payments implementation and reducing the fees associated with
payment acceptance. Local entities choosing ePay
are no longer faced with a time-consuming RFP process to implement electronic
payments. Speakers address the design of the program and the ongoing
enhancements driving this tremendous success. Discover how a comprehensive
program offering end-to-end payment solutions was developed and learn about
the operational requirements for offering the service.
Josh Budd
Electronic Payment Services Manager, Office of the Illinois State
Treasurer
Enterprising Payments: Why Payment Hubs
Make Sense
A growing number of technology vendors are
offering various enterprise payment solutions to their commercial bank
customers, but in some cases corporate users of payments are ahead of their
banks in implementing true payment hubs. This session looks at the pros and
cons of payment hubs from both a banking and a
corporate perspective, and examines why payment hubs have become a topic of
conversation for users and providers of payments technology.
Mark Webster CPA CCM
Partner, Treasury Alliance Group, LLC
Utilizing EPN STP 820 to Enhance the
Financial Supply Chain
This session focuses on improving the
financial supply chain of mid-size corporates
through the use of the EPN STP 820. The cost of EDI has made some
corporations shy away from its use. However, STP 820 now offers a solution
similar to EDI for automating payment information on the A/P and A/R sides.
Hear how this capability is being incorporated and what it means to the
corporate customer in terms of data, process, and value-add.
Michael Bender
Senior Manager, eCommerce Initiatives, Georgia Pacific Corporation
Al Griffin
Director, Cash Management, Fundtech Corporation
Valjean Sanchez AAP, CTP
Senior Vice President, Union Bank of California
RENT: How Do You Measure Success?
The check-oriented property management
industry has been quickly adopting electronic payment solutions. This session
is a case study of the $11 billion property investment and management
company, AIMCO, the nation's largest owner and operator of apartment
communities. Presenters provide insights on the business problem, selection
process, implementation, and business value derived from implementing an
industry-specific comprehensive electronic payment solution.
Michael Fortinberry
Vice President, AIMCO
Ryan Gilbert
CEO, PropertyBridge, Inc.
Jeff R. Moran CTP
Vice President, First Natonal Bank of Omaha
Payments & Finance Meet the Supply
Chain
The supply chain is the hot growth target
for banking services delivered to corporations. Payments,
finance, and trade services meet the supply chain in corporate processes such
as order-to-cash (receivables) and procure-to-pay (payables). Speakers in
this session present primary research findings on what North American
corporations want from banks in terms of integrated financial supply chain
services and how they view the benefits and drawbacks. The research also
provides insights on bank market leaders and those in the middle of the pack
as they plan, approach, and execute integrated finance, payables and
receivables strategies in domestic and international arenas. Organizational,
functional, and technological issues and opportunities identified in the
research are analyzed.
Maggie Scarborough
Research Manager, Corporate Banking, Financial Insights, an IDC Company
Blueprint for Success: Gaining Vendor
Acceptance of Electronic Payments
Electronic payment volumes are on the rise
due in part to the benefits being realized by both the payor
and payee. But even with all the benefits, gaining buy-in from vendors
remains a challenging, and oftentimes arduous, task for companies wishing to
convert their suppliers from check to electronic payments. Learn how Procter
& Gamble has converted 65% of its vendor payments from paper to
electronic through the successful implementation of an electronic payment
conversion program. The speaker will share lessons learned to gain vendor
buy-in and migrate suppliers from check to ACH payments.
Hubert J.P. Jolly
Managing Director, Citigroup, Inc.
Out-of-the-Box Financial Messaging for Corporates
The complexity of financial messaging
between a corporate client and a financial institution can be mind-boggling
requiring a myriad of communication interfaces based upon different
technology. This results in high total cost of ownership (TCO), lack of cash
flow transparency, and huge working capital inefficiencies. In this session,
a corporate representative presents how they streamlined their treasury
operation by working with an ERP vendor to simplify financial messaging by
partnering with a financial messaging network and a financial institution.
Edward W. Adams
Regional Director, SWIFT
Mike Bosacco
Treasury Analyst, Finance, DuPont
Lawrence G. Boyer
Global Treasury IT Manager, DuPont
Jens Romaus
Senior Director, Business Development, SAP AG
Grand Slam Success
Many customers are broadening their use of
alternative payment vehicles to pay bills. This provides billers
an opportunity to improve operations and reduce costs, but it can also
complicate the consumer payment relationship. Dealing with this dilemma effectively
requires covering all the bases. Do you know who is on first, second, and
third? Are you reaching all venues of walk-in, home banking, and corporate
payments? Are you reducing your check volumes as well as minimizing manual
processing? You need to do it all to hit the grand slam. This case study
gives you insights on how AT&T and its service provider expanded the use
of electronic payments and reduced the use of checks, and demonstrates how
national standards were used to hit a payments grand slam. Learn how this biller and its provider uncovered seen and unforeseen
issues in expanding its payment strategy without compromising key processing
agreements. Compare your payments processing record with that of this team.
Steal some plays out of their payment processing playbook!
Michael Foye
VP, Sales & New Business Development, MasterCard RPPS
Sandra L. Runyon AAP, CCM
Senior Business Manager-Treasury Operations, AT&T
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