Customer Profitability: BrightStar on 5 Hidden A/R Costs That Eat Away Your Bottom-Line


Recorded March 15, 2018

If you told your CFO that receivables processing is eating away 20% of their gross-margin, would they sit up and pay attention? Unfortunately, while more than 41% of finance transformation programs are focused on correcting margin erosion by improving customer profitability, most C-suites are not focused on the role which you and the rest of the A/R team could play in this.

But BrightStar is an exception.

The credit and finance team at BrightStar led from the forefront to cut hidden costs across payment acceptance and processing, billing, collections and bad-debt write-offs.

In the upcoming webinar, experts from NACHA and BrightStar explain how to review your credit-to-cash processes as a cost-center and create a strategic plan of action to optimize costs with best practices in payments, receivables processing and automation. 

Key takeaways include:

  • Control payment acceptance costs when dealing with a complex payment mix
  • Improve working capital and lower borrowing costs by streamlining collections
  • Cut paper-costs by moving from archaic, paper-based invoicing to digital methods
  • Proactively reduce deduction write-offs with root-cause analysis for faster resolution, thereby improving customer service
  • Control bad-debt by ensuring internal compliance with credit management policies

Please Note: NACHA did not host this webinar. Please send any questions, including how to obtain the recording access information, directly to Elaine Nowak -


Tim Walker
Financial Project Systems Manager, BrightStar Corporation

Robert Unger, AAP
Senior Director – Corporate Relations and Product Management, NACHA - The Electronic Payments Association

This event qualifies for AAP Credit.



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