The Chief Technology Officer is responsible for delivering technology solutions that securely provide efficient, value-based services to Nacha internally and to Nacha members and the industry more broadly. The core services, as well as evolving new services require the development and delivery of a multi-faceted strategy that requires not only understanding the organization’s internal capabilities, but also understanding the capabilities of partners and users of the services. The position will function as an advisor to and lead for matrixed internal teams, and will nurture external teams that allow for solid execution of initiatives. This position holds accountability for development of executable plans to achieve strategic initiatives, aligning with innovative and stable technology support structures, building positive executive industry relationships, and demonstrating leadership for the organization in the areas of innovation and technology. This full-time position reports directly to the President & CEO.
Essential Functions/Core Responsibilities
The core responsibility of this role revolves around the confluence of developing and maintaining a solid technology infrastructure, enhancing delivery, receipt and analysis of information to support the ACH Network, and developing the strategy for delivery of specific tools to the industry in partnership with others. Key areas of responsibility include guiding the internal technology team, developing solid technology partner relationships, and working across the organization to support goals of the full Nacha team.
- Develop an architecture for evolving pieces of technology infrastructure: In support of the payments industry, Nacha has begun both implementation of and identification of several technology-intensive initiatives. At this time, those include the infrastructure being created to support the API development community (developer portal, sandbox, registry functionality and potentially certification capabilities); a Business Payments Federated Directory proof-of-concept; support of a token mechanism (potentially tied to both of the previously-mentioned initiatives); and industry collaboration sites. Given these various initiatives, it is imperative that a future-state architecture be defined that would recognize the synergies in such, and capitalize upon the work in a way that brings value to the industry in a cost-effective manner.
- Maintenance and enhancement of internal and external-facing technology: In addition to newer initiatives that require technology to support various aspects of the payments industry, it is critical to maintain and enhance technology that supports our internal organization and our members. Examples of such external-facing technology include the return database, the risk management database and other external portals. There may be areas of confluence between how we design and deliver these pieces of technology and how we deploy and support potential external support technology. An analysis of this confluence and resulting support methodology should be thoughtful and clear in order to sustain a cost-efficient, safe technology environment. Ongoing support of internal technology requires leading the technology team to deliver an efficient, resilient and safe technology infrastructure and tools for the entire internal Nacha team, and external entities that utilize this technology.
- Develop a strategy for delivering longer-term value: With new technology as an underpinning of several initiatives, it is not only a technology architecture but a technology strategy of the organization that needs to be more precisely defined within the context of a full business plan that both leverages the organization and taps partner expertise at the right points of confluence. The strategy would define what to support, with whom, for whom, and in support of specific areas of longer-term value.
- Executive technology partnership development: Technology partnerships should be developed on an ongoing basis to best understand the “partner vs. develop” tradeoff. As the industry is moving more rapidly, a fluid understanding of both needs and capabilities of various players is important in order to know where there are opportunities for Nacha to either fill a gap directly or where others could allow us to move forward more rapidly by utilizing their capabilities. Dialogue with entities delivering ACH capability will also enhance rule-making and support of the industry for rule changes. This work dovetails with all of the above objectives. It requires not only knowing potential partners and software delivery entities; but also identifying opportunities, assessing, and then communicating and planning within Nacha as to how they may help us to achieve our overall strategic objectives – resulting in a coordinated plan for developing and nurturing executive partnerships and/or alliances.
- Financial Results: The various initiatives above are investments in the future, and as such will require the development of a business plan that aligns with the resources that have been allocated. Working across the Nacha team, the creation of a business plan will include both revenue and expense targets, consistent with the definition of each initiative. The plan will include board-level presentation with concise description of work efforts and expected results. As initiatives evolve, the financial and business plan may also include design of new funding or investment mechanisms.
Required Knowledge, Skills and Abilities
- Executive presence – ability to develop and maintain executive-level dialogue with a variety of companies throughout the financial services and payments industry.
- Technology architecture and information systems – knowledge of current and evolving technology, with the ability to both design integrated solutions (internal and external) and determine the most cost-effective, secure options for consideration based upon articulated needs.
- Industry leadership – ability to pull together disparate individuals and entities in order to create a solution and demonstrate thought leadership in the areas of payments innovation and risk management.
- Strategic thinker – ability to outline and think through strategic options in order to formulate a multi-faceted strategic plan for the future.
- Financial acumen – ability to build upon a broad strategic plan by creating a business plan with forecasts for revenue and expense.
- Excellent written and oral communication skills.
- Leader and collaborator within a matrixed organization – ability to pull appropriate individuals together throughout the organization in order to achieve objectives, while also working independently. Ability to work with and through others to accomplish articulated goals, with demonstrated success working in a teamwork environment.
- Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions – both internally and externally.
Responsible for guiding the internal technology team. Matrixed leadership abilities and teamwork are essential, as this position needs to work with and leverage other parts of the organization.
Ability to travel to attend necessary meetings, meet with members and partners.
Bachelor’s Degree or equivalent experience with at least 15+ years’ experience, specifically the banking, payments or Fintech industries, along with experience in developing and delivering technology-based solutions.
If you are curious and love to learn new things and would like to be a part of a dynamic team, please submit your cover letter and resume to NachaJobs@nacha.org.
Named as one of the Best Places to Work in Virginia in 2019, Nacha provides a competitive, comprehensive benefits package to include: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability, FSA, 401k with Match, VAC/SICK/HOL, Wellness Reimbursement and promotes a culture that encourages learning and professional development.
Nacha is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.