Message from Scott Klososky Regarding Payments 2020

Scott Klososky, author of “The Velocity Manifesto: Harnessing Technology, Vision, and Culture to Future-proof Your Organization” and founding partner of Future Point of View was scheduled to be one of the keynote speakers for Payments 2020. Unfortunately, due to the coronavirus (COVID-19) pandemic, the conference – like many – was canceled. In its place, Nacha is hosting Smarter Faster Payments: Remote Connect. Learn more.

In the video message above, Klososky shares that he will be with us next year for Payments in San Francisco. Until then he wanted to share a top 10 list of things leaders need to do to help workers at home. In the video, he discusses the points, and below are highlights of his comments.  More information is available in the full article.

10 Techniques for Leading a Home-Based Team

In the article, Klososky writes that managing home-based workers is unlike managing workers in the office. He says, “the dynamics are different and although technology can help us communicate, it cannot replace some of the human interactions that happen when people are physically together.” As a result, Klososky and his team developed best practices for managing virtual teams. They are:

  • add or update the collaboration tools to support frictionless working
  • establish new communication rhythms (create exaggerated engagement)
  • establish professionalism practices for remote workers
  • assign project work in smaller pieces
  • adjust your leadership style by personality profile
  • schedule home-based team building activities with mandatory attendance
  • improve channels and methods for home-based worker support
  • clarify the differences in work-from-home processes vs. on-premises processes
  • hold home-based workers accountable
  • develop new security measures

To learn more about the list, read the full article.