NACHA’s Emergency Financial Institution Contact Database: What You Need to Know

Posted February 21, 2018

Financial institutions (FIs) face increasingly sophisticated fraud schemes, such as data breaches, business email compromise, and other interrupters, e.g., distributed denial of service attacks (‘DDoS attacks’). Institutions respond by investing considerable resources in cyber protection technologies.
 
NACHA provides the Emergency Financial Institution Contact Database as a means to enable communication between financial institutions during an event as described above. FIs can share pertinent contact information to mitigate the impact an event can have on day-to-day operations.
 
This database is designed to include contact information for multiple key FI personnel. Typically, FIs contribute operations and processing contacts; however, FIs should consider adding internal IT, security, or risk personnel as contacts. A variety of contacts greatly increases the value of the Emergency Financial Institution Contact Database. Currently, approximately 1,000 FIs participate in this database.
 
The Emergency Financial Institution Contact Database is housed in NACHA’s Risk Management Portal (‘Portal’). The Portal is the single resource to access all of the risk databases, including the Emergency Financial Institution Contact Database.
 

  • Haven’t registered on the Portal? Visit the website and submit your completed registration details for all NACHA risk databases, including the Emergency Financial Institution Contact Database. 
  • Registered to use the Emergency Financial Institution Contact Database but did not contribute multiple contact information? Log in to the Portal and add up to 4 primary and 4 secondary contacts. 
  • Already registered but checked ‘No’ for the Emergency Financial Institution Contact Database? Log in to the Portal and change your response to ‘Yes’ and enter your FIs contacts. 

Complete instructions for all of these actions can be found on the link above. Contact information provided by your FI in the Emergency Financial Institution Contact Database can only be viewed by other FIs that have access to the Risk Management Portal and have opted into the Emergency Financial Institution Contact Database.

Access: Public