Posted April 15, 2002
DALLAS, April 15 -- NACHA - The Electronic Payments Association will present the 2002 George Mitchell Payments System Excellence Award today at its PAYMENTS 2002 conference to ADT Security Services, Inc. and TexasOnline.
"Electronic payments are reliable, convenient, and cost-effective," said Elliott C. McEntee, President and Chief Executive Officer of NACHA. "NACHA congratulates the winners of this year's George Mitchell Payments System Excellence Award for their success and commitment to electronic payment solutions."
ADT Security Services, Inc., a unit of Tyco Fire and Security Services, is being recognized for its success in implementing a direct payment system with its customers. Since the program was initiated in 1996, ADT has achieved a direct payment adoption rate of more than 75 percent of new customers and 65 percent of all customers that enroll through its network of authorized dealers.
Susan Klaus, director of account services for ADT Security Services, Inc., said that ADT has achieved a significant decrease in handling costs and an increase in customer retention since adopting a direct payment system.
"ADT's commitment to electronic payments goes hand in hand with our commitment to our customers," Klaus said. "The easier it is for our customers to pay, the more satisfied they are."
ADT has implemented a number of other Automated Clearing House (ACH) initiatives and quality improvements, including e-checks by telephone, automation of returned-item processing, and automated application of notification of changes. While ADT's monthly ACH volume has doubled over the past two years, returned payments have dropped by 25 percent, Klaus said.
TexasOnline, a portal developed by the State of Texas Department of Information Resources and KPMG Consulting, Inc., is being recognized for its success as an online payment gateway for Texas agencies, localities and citizens. TexasOnline (http://www.TexasOnline.com ) is the official web site for the State of Texas. Since its launch in September 2000, a multitude of state agencies, municipalities, counties, universities and schools are using TexasOnline as an easy way to provide e-check payments via the Internet to citizens and businesses. In a recent customer survey, over 99 percent of TexasOnline users reported that they were satisfied or very satisfied with TexasOnline.
"Texans should be online instead of in line," said Comptroller Carole Keeton Rylander. "The Internet is transforming Texas government in ways we are implementing right now, in ways we can envision and in ways we cannot even begin to imagine. I'm extremely proud of TexasOnline!"
"The TexasOnline payment system is clearly best-in-class and has gained the attention of state and local government agencies across Texas," said Phil Barrett, Chairman of the TexasOnline Authority. "We have witnessed a tremendous adoption rate and an outpouring of positive feedback from the moment the online payment system came online, which certainly suggests that Texans have embraced this new way of doing business."
TexasOnline offers an existing online framework that can be used by state and local agencies, eliminating the redundant expense and effort involved in building separate Web and electronic payment infrastructures. The TexasOnline payment system can be fully integrated with accounting functions, providing agencies and localities the flexibility of linking TexasOnline to their existing accounting systems. Each year NACHA presents the George Mitchell Payments System Excellence Award in recognition of individuals and organizations that have improved the nation's payments system. The award is named in honor of the late George Mitchell, former Vice-Chairman of the Federal Reserve Board of Governors.
About NACHA - The Electronic Payments Association
NACHA is the leading organization in developing electronic solutions to improve the payments system. NACHA represents more than 12,000 financial institutions through direct memberships and a network of regional payments associations, and 650 organizations through its industry councils. NACHA develops operating rules and business practices for the Automated Clearing House (ACH) Network and for electronic payments in the areas of Internet commerce, electronic bill and invoice presentment and payment (EBPP, EIPP), e- checks, financial electronic data interchange (EDI), international payments, and electronic benefits transfer (EBT). Visit NACHA on the Internet at http://www.nacha.org.
Celebrating its 127th anniversary, ADT Security Services, Inc., a unit of Tyco Fire and Security Services, is the largest single provider of electronic security services to more than five million commercial, federal and residential customers throughout North America and Europe. ADT's total security solutions include intrusion, fire protection, closed circuit television, access control, critical condition monitoring and integrated systems. ADT's Web site address is http://www.adt.com . Tyco Fire and Security Services is one of the major businesses of Tyco International, Ltd. (NYSE: TYC; BSX) (London: TYI), a diversified manufacturing and service company.
TexasOnline is the official web site for the State of Texas, and provides instant access to a network of state and local government agencies. Here, citizens and businesses are able to download commonly used government forms, renew vehicle registrations and driver licenses, and pay parking tickets and utility bills over the Internet. Businesses can pay sales taxes. TexasOnline is a public-private partnership between the State of Texas and KPMG Consulting, Inc. (Nasdaq: KCIN), one of the world's largest consulting and business systems integration firms. For more information, please visit http://www.TexasOnline.com .