Posted April 24, 2017
AUSTIN, Texas, April 24, 2017 – NACHA—The Electronic Payments Association® President and CEO Janet O. Estep provided the roadmap for “Innovating to Enhance the Customer Experience” today in a keynote address during the opening session of PAYMENTS 2017. The conference, which is the definitive destination for faster payments education, is being held now through April 26 at the Austin Convention Center in Austin, Texas.
“It is through NACHA’s varied programs, coupled with our steadfast support for inclusive engagement and collaborative self-governance, that we are seeing customer service enhancements and evolution on every level in this vibrant payments industry. At this event, we are here to not only talk about friction and risk – but all of us here at Faster PAYMENTS are also here to cheer payments successes, so others can learn from them,” she told a PAYMENTS audience of 2,300 attendees.
During her speech, Estep provided an update on the payments industry, and new payments solutions, including Same Day ACH; discussed how NACHA is working with the industry to address pain points with the help of APIs; and highlighted new NACHA programs, including the launch of NACHA Certified for Third-Party Senders, and the new Accredited Payments Risk Professional (APRP) program for individuals focused on managing payments risk.
Estep also touched on what is becoming a very familiar theme for anyone in the payments industry: the continued robust volume growth of ACH transactions.
The ability to provide faster payments and enhance the customer service experience contributed in large part to the successful launch of Same Day ACH for credits and is just one of the reasons NACHA is excited about the potential of Same Day ACH for debits, which will be introduced in September.
Estep’s full remarks are available on NACHA.org.
Follow NACHA on Twitter, LinkedIn, and Facebook. The conference hashtag is #PAYMENTS2017.
About PAYMENTS 2017
PAYMENTS 2017, the definitive destination for faster payments, is taking place April 23-26 at the Austin Convention Center in Texas. The conference is a proven, well-respected, and powerful event that provides attendees with the latest research, insights, trends and forecasts to support and drive payments innovation. This year, NACHA introduces the Faster Payments Experience, a consummate educational opportunity encompassing sessions and solutions that focus on real-time, same-day and other faster payments initiatives. Additional content is organized along five tracks — ACH; Risk & Compliance; Trending Now; Corporate & End-User Perspectives; and Payments Evolution — to address the topics of today that are impacting the payments space. The conference also offers a dynamic Exhibit Hall featuring top products and services shaping the future of payments. To learn more about PAYMENTS, visit payments.nacha.org. Next year’s conference will be held April 29-May 2, 2018, in San Diego, California.