Nacha’s Financial Institution Contact Database: What You Need to Know

Financial Institutions: Have you ever needed to reach a counterpart at another institution?

Financial institutions face challenges and heightened threats and fraud through cyber-attacks, email compromise, account takeover, social engineering, vendor impersonation fraud, and natural disasters. Nacha provides the FI Contact Database as a vehicle for communication during a crisis: financial institutions can collaborate and share information as needed to mitigate the impact a crisis can have on day-to-day operations.

This database is designed to include contact information for multiple key FI personnel. Typically, FIs contribute operations and processing contacts. FIs should consider adding internal IT, security, or risk personnel as contacts. A variety of contacts greatly increases the value of the FI Contact Database. Currently, nearly 1,400 FIs participate in this database.

The FI Contact Database is housed in Nacha’s Risk Management Portal (‘Portal’). The Portal is the single resource to access all of the risk databases, including the FI Contact Database.

Haven’t registered on the Portal?
Go to the Portal here and submit your completed registration details for all Nacha risk databases, including the FI Contact Database.

Registered to use the FI Contact Database but did not contribute multiple contact information?
Log in to the Portal and add up to 4 primary and 4 secondary contacts. If you have no contacts in the FI Contact Database your financial institution cannot be viewed by any other users and therefore they are unable to contact you. Further, you will not be able to search for other financial institutions.  

Already registered but checked ‘No’ for the FI Contact Database?
Log in to the Portal and change your response to ‘Yes’ and enter your FIs contacts.

Complete instructions for all of these actions can be found here.

Contact information provided by financial institutions in the FI Contact Database can only be viewed by other financial institutions that have access to the Risk Management Portal and have opted-in to and provided contacts in the FI Contact Database.