Customer Service Inquiries: ACH Processing and Hurricane Katrina

Posted September 6, 2005

The following question and answer format is intended to provide guidance to RDFIs in responding to the needs of their account holders while remaining in compliance with the requirements of the NACHA Operating Rules.

Citigroup Receives NACHA's 2005 George Mitchell Payments System Excellence Award

Posted April 12, 2005

SAN ANTONIO, Texas - Citigroup was recognized for their respective accomplishments in electronic-

RDFI Customer Service Issues for ARC Payments

Posted August 5, 2003

The ability to respond knowledgeably to customer inquiries will be an important contributor to customer acceptance of these transactions, as well as customer satisfaction with their financial institutions.

Cisco Systems Achieves 96 Percent Direct Deposit Participation, Receives NACHA's 2003 Payments System Award

Posted April 28, 2003

ORLANDO, Fla., April 28 -- NACHA - The Electronic Payments Association presented the 2003 George

ODFI Liability for Breach of Warranty

Posted March 28, 2003

The question relates to whether an ODFI’s liability for a breach of its warranty that an ACH entry is authorized is limited to the period of time in which an RDFI has the right to return the entry through the ACH Network (i.e., sixty days after the settlement date of the entry for consumer transactions and two days after the settlement date of the entry for non-consumer transactions) or whether this liability exists for a longer period of time.

Telephone-Initiated (TEL) Entries

Posted September 19, 2002

This Operations Bulletin is intended to identify specific risk management concerns related to the origination of TEL entries and to clarify key rules obligations with respect to proper authorization and use of the TEL application. 

NACHA Presents Payments System Awards to ADT Security Services and TexasOnline

Posted April 15, 2002

DALLAS, April 15  -- NACHA - The Electronic Payments Association will present the 2002 Georg