Same Day ACH Helps CSG Forte Customers with Cash Flow

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CSG Forte provides payment processing for organizations of all sizes, and among the payment rail choices available, Same Day ACH has become a favorite.

Photo of Sukanya Madhavan

That’s particularly true in property management, one of CSG Forte’s largest segments, according to Sukanya Madhavan, Chief Product and Technology Officer.

“For tenants not on autopay, sometimes rent can take a few days to process,” said Madhavan. Same Day ACH “has fit really well” in helping property managers receive these rent payments faster, which, in turn, helps with their own cash flow.

“Everybody needs capital,” Madhavan said. “When you think about property management, they have a lot of vendors they need to pay. Maybe they’re making building repairs or doing maintenance—they have a lot of different expenses. Depending on when they have to make their vendor payments, accelerating collections using Same Day ACH can really improve their cash flow.”

And after moving out, many tenants prefer to receive their security deposits quickly, which is another great use of Same Day ACH. For tenants that pay by ACH, routing and account information is already available to use for refunding security deposits.

CSG Forte—a Nacha Preferred Partner for ACH Experience/Account Validation/Risk and Fraud Prevention—also serves numerous governments, particularly smaller cities and counties where budgets can often be tight. Many of them find Same Day ACH extremely helpful for collecting everything from parking fines to permitting fees to property taxes. Madhavan said it really helps to have cash in a day sooner for when the unexpected happens.

“A good example is what if one of their vendors increases pricing? They’re not budgeted for that. Things like that come up in business all the time, and government is no different.” That’s where Same Day ACH can assist.

“The big concern is saving taxpayer dollars. And to manage those funds is really important, because sometimes in these smaller government entities, their treasurer’s office might be four or five people managing everything. When you talk about managing cash flow and things they haven’t budgeted for, it can be a challenge,” said Madhavan.

Along with speed, a big selling point for CSG Forte customers is the lower cost of Same Day ACH compared to some other rails.

“Oftentimes Same Day ACH does cost more than regular ACH, but they’re probably not paying that same premium that they would on a card payment,” said Madhavan. “It’s a great way for them to improve cash flow, reduce cycling time, while also not necessarily having to go to something like credit card.”

Same Day ACH volume increased 45.3% in 2024, compared to a year earlier. “This increase suggests that the speed of payment at affordable cost offered by Same Day ACH is ideal for businesses needing to manage their cash flows,” said Madhavan.

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