From 2020 - 2022, members of the Payments Innovation Alliance's Conversational Payments and Cybersecurity Response Project Teams developed a series of voice payments-focused Executive Briefings.
These publications educate payments professionals about needed considerations relating to voice payments made over smart speakers and voice-assisted devices -- consumer technologies that surged in popularity over the past five years. Please download these free publications and share with your colleagues. Visit the Payments Innovation Alliance for more information on how your company can get involved with our programs and thought leadership development.
Voice Payments: An Introduction and Overview
An introduction to conversational payments including definitions of common terms.
A Deep Dive into the Technology Behind Voice Payments
Explores how voice payments use AI technology and provides an in-depth look at how machine learning, natural language processing, robotics and computer vision allow this to work.
Voice Payments: Contractual Considerations for Financial Institutions
A legal and risk mitigation resource guide for financial institutions seeking to implement voice payment capabilities and applications (skills) through smart speakers and related voice-assisted devices.
Voice Payments: Guide to Nacha’s Operating Rules
Identifies the most common conversational payments use cases, offers answers to frequently asked questions and assists in determining the Standard Entry Class (SEC) Codes for consumer bill payment use cases using voice-assisted devices or smart speakers for ACH payments.
Related Resource: Unwrapping Smart Speakers
Provides best practices to protect consumers from vulnerabilities of cyber threats and unwanted data sharing in their homes.