TPI On Campus Tuesday Agenda
July 27
7:30 AM - 8:00 AM
The Breakfast Club
It’s almost the last day of school! You’ve made new contacts and have been telling your friends and family, “Everybody loves me so much at this school.” You’ve determined you aren’t the only payments geek out there as you’ve realized we’re all a little bizarre, some of us are just better at hiding it. But the learning isn’t over yet. Get your protein-filled breakfast, "Excuse me, Rich. Will milk be made available to us?" Put on your required uniform, "You wear tights? No, I wear the required uniform." And enjoy the company of your classmates before we hit the books.
8:15 AM-9:45 AM
ACH Exception Handling & Error Resolution
AAP Prep School of Study | APRP Prep School of Study | Payments Risk & Compliance School of Study
This course helps students understand and address key exception situations faced by financial institutions and their customers. Students discover what constitutes an exception and explore possible causes of and resolutions for common issues. Instructors also explore the Rules violation process and engage with students in discussion on how the ACH Contact Registry can be an effective tool in managing communication between FIs.
Michele Barlow, AAP, NCP, Vice President, Macha Everything Payments – Everywhere
Do you Really Understand the Nacha Operating Rules?
General Payments School of Study
Do you follow the Nacha Operating Rules to the letter all the time? Does your organization have processes in place that, when compared to the Rules, might make sense for your organization, but could be considered a violation? This interactive course looks at some processes that walk a fine line between compliant and noncompliant. Using examples submitted anonymously from students and from real-life audit findings, you’ll gain an understanding of why the Rules are written as they are, and how the application of the Rules may vary. Students interested in attending this class will have the opportunity to submit questions prior to TPI.
Joseph Casali, AAP, NCP, Senior Vice President, NEACH
How to Present Ideas to Your Board
Master’s Program
Now that you are a payments expert, how do you work within your organization to introduce ideas and instill change? How can you use the information gained this week to more effectively manage risks and costs, improve business processes, and derive greater benefit? What is the most effective way to engage your board in these decisions? In this course, students gain insight on how to share what they have learned with decision-makers in your company and participate in mock board presentations.
Brian Dao, AAP, Assistant Vice President Electronic Payments, Commerce Bank
Avery Miller, MBA, Issuer Strategy and Partnership Development, Braintree Payments
New! Payments Strategy: A Vision of Your Future
General Payments Systems School of Study
Being strategic about payments means shifting from a reactive to a proactive stance, which can be challenging in an environment of rapid technological change. As “faster” becomes “real-time,” a well-developed payments strategy is critical to the success of your institution and your customers. Faculty in this course help students to ensure the most critical components are included in an organization's payment strategy.
Lisa Coffey, Chief Innovation Officer, Corporate America Credit Union
Pam Rodriguez, Senior Vice President, Member Services, Southern Financial Exchange
The Payments Court: Risk & Cybercrime
Payments Risk Management Master’s Program
In the payments system, regulations are created to protect the innocent. In this course, the dedicated students who listen to these cases become the judge and jury as they preside over payments risk-related legal rulings. Teams are divided into plaintiffs, defendants and jurors as they strategize to break down the facts of each case. Several preeminent payments attorneys assist in this engaging, interactive course. These are their stories.
Richard M. Fraher, Payments Legal Expert
Scott Jones, Partner, Adams & Reese, LLP
Matthew Luzzader, Partner, Kelley Drye & Warren
Christopher Richards, Cape Code Five Cents Savings Bank
10:00 AM-11:30 AM
Cybersecurity Assessment Tools for the Non-IT Professional
Master’s Program
Students in this course will discuss how risk, compliance and operational staff – the non-IT professionals – can assist with the enhancement of their organization’s cybersecurity. The NIST Cybersecurity Framework and the FFIEC Cybersecurity Tool will be dissected to show how these groups can support these important initiatives. Topics explored in the framework and tool include phishing, key logger, and malware, and instructors will provide suggested strategies and mitigation measures. Instructors in this course help students fully understand how to discuss the tool with executive management and/or their board, what they need to know as non-IT professionals, how to assist with the implementation of the framework and how to use the tool to enhance cybersecurity at their organization.
Jessica Perkins, Third Party Risk Manager, Central Payments, a division of Central Bank of Kansas City
Avery Miller, MBA, Issuer Strategy and Partnership Development, Braintree Payments
Payment Systems Regulations Part II
AAP Prep School of Study | APRP Prep School of Study | Payments Risk & Compliance School of Study
Payment Systems Regulations Part I introduced the laws and regulations surrounding the payments industry. During this interactive course, students break into groups and are presented with scenarios allowing them to decide how they are supposed to proceed based on the applicable rules, regulations, or laws and openly discuss what would happen if they do not proceed in the correct manner.
Michele Barlow, AAP, NCP, Vice President, Macha Everything Payments – Everywhere
Jennifer Kirk, AAP, Vice President Education, EPCOR
New! Politics of Payments
Lecture Hall
Both the enactment of financial services legislation and deregulation often have implications long beyond the initial changes. Understanding the impetus of legislation and/or regulation is key to protecting your organization, while still fostering innovation. This course explains many of the recent and pending area of legislative focus in Washington, and the potential ramifications, such as the impacts of fintech requirements.
William D. Sullivan, Senior Director & Group Manager, Government & Industry Relations, Nacha
New! Privacy by Design: Foundations and Considerations for Financial Services
Master’s Program
Consumer data creates value for businesses and consumers. Consumers increasingly want personalized offerings and omnichannel banking and payment solutions and seem willing to share data in return for better options and seamless service. This course examines trends in consumer expectations and how financial institutions of all sizes can leverage data. Faculty unpack privacy regulations and the risks associated with gathering and storing consumer data. Using case studies, students learn how to apply the principles of “privacy by design” to earn and keep consumer trust. Students come away with a clear understanding of the effect of the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) and consider predictions about how privacy expectations will evolve.
Matthew C. Luzadder, Partner, Kelley Drye & Warren LLP
Strategies for Selecting & Onboarding Third Parties
APRP Prep School of Study | Payments Risk & Compliance School of Study
Third-party providers offer organizations many options to assist with day-to-day operations. Selecting to use a third party and determining which of an organization's processes could be assumed by a vendor are considerations that must be taken into account. This course examines the steps to be taken to select a third party and how to ensure the partnership works for everyone. Students leave this course with a detailed checklist of items to consider when vetting a third party.
Jessica Perkins, Third Party Risk Manager, Central Payments, a division of Central Bank of Kansas City
11:30 AM–12:45 PM - Lunch Break
Noontime Knowledge
Can't stop learning? Grab your lunch and join us for these lively chats scheduled 12:10 PM-12:35 PM. Activities to be announced.
1:00 PM-2:15 PM
Checks: Functionality & Risk Study
APRP Prep School of Study | General Payments Systems School of Study
Although the use of electronic payments is ascending, the use of checks – whether paper or image – continues to exist. This course explores different types of negotiable instruments and the products and systems that support them, such as remote deposit capture, e-checks, e-lockboxes and other mobile options, and corporate availability for those organizations to keep up with these advancements. Students gain an understanding of the key attributes, life cycles, capabilities, uses and developments in checks and images, including the possible impact of faster payments mechanisms to this legacy system. Risk mitigation and detection methods are also reviewed.
Michele Barlow, AAP, NCP, Vice President, Macha Everything Payments – Everywhere
Faster Payments Risk Strategies
Payments Risk Management Master’s Program
The faster payments movement in the U.S. shows no signs of stopping. All payments participants will be impacted in some manner by a new product, payment system or process. As payments move faster, it is critical to identify processes to use these mechanisms while ensuring steps are taken to recognize risk. Building a strategy for identifying and mitigating faster payments risk goes beyond understanding the “hows” and the “whys.” It must also include the “why nots” and the “what ifs.” Instructors in this course explore faster payments offerings available in the marketplace, while examining the need to develop procedures to recognize and mitigate risk in the faster payments environment.
Tristan Thompson, Bookkeeping, Legacy Bank
New! Product Management: Conversations & Evolutions
General Payments School of Study
Product Managers are essentially the CEO of that offering. Even beyond the FI, payment organizations make decisions on what products go to market and how they evolve through time. The success of the product is shaped through conversations with management, with clients, and with the internal team. The role of a product manager varies at every organization and the responsibilities can be daunting, but the results can impact your organization for years to come. Instructors in this course share their experiences and are joined by a corporate customer who facilitates an interactive discussion to help students recognize how product knowledge, meeting internal operations requirements, understanding revenue expectations, and other attributes lead to success.
Brian Dao, AAP, Assistant Vice President Electronic Payments, Commerce Bank
New! The Future Evolution of Regulation E
Master’s Program
In addition to being more convenient, non-traditional payment methods for P2P, B2C and C2B also shift away from cards and checks to apps and mobile. These changes also raise questions about authentication and authorization methods, as well as consumer protection and regulatory assurances. This course focuses on how Regulation E coverage extends (or not) to emerging products.
Jennifer Aguilar, Associate, Ballard Spahr LLP
Richard M. Fraher, Payments Legal Expert
New! Third Parties Best Practices for Audit & Risk Assessments
APRP Prep School of Study| Payments Risk & Compliance School of Study
Audit and risk assessment requirements for FIs are broadly understood, but there is still some uncertainty about assessments pertaining to third-party participants. This class takes students on the full journey of audit and risk assessment requirements for non-FIs.
Debbie Arai, President & CEO, Optim Audit Solutions, LLC
Pam Rodriguez, Senior Vice President, Member Services, Southern Financial Exchange
2:30 PM-3:30 PM
New! Card Studies: Risk Implications
Payments Risk Management Master’s Program
This class builds upon concepts introduced in the "Survey of Card Products & Clearing" course, and provides a thorough examination of card risk. The use of cards in apps and online marketplaces has caused a swing in how this payment method is viewed by consumers. In response, businesses have been adapting to changes while examining ways to make theirs the card of choice. Discussion will also focus on how rules apply to Card Not Present risks, the future of virtual cards, how prepaid cards remain a viable product, and the steps a business must take when pivoting to card-based payment trends.
Faculty TBD
Concepts of Treasury Management
General Payments Systems School of Study
Treasury and cash management are central to corporate payments. Understanding the principles and tools of both is critical. Students delve into the reality of using treasury management services in today's environment, and learn about current trends and developments. Global treasury issues, fraud prevention, and the risks associated with some services are also addressed, as are the benefits of having a Certified Treasury Professional (CTP) on staff.
Ruth Harpool, AAP, APRP, Consultant
Putting FFIEC Guidance into Practice
APRP Prep School of Study | Payments Risk & Compliance School of Study
Policies and procedures are key components of a risk strategy. However, your policies cannot be effective unless your procedures back them up. Additionally, you cannot write appropriate policies without understanding your risk appetite. Instructors in this course examine how concepts for policies and procedures go hand-in-hand, including some real-life examples from an auditor. Tips on how to make your policies and procedures more effective will also be shared.
Jessica Perkins, Third Party Risk Manager, Central Payments, a division of Central Bank of Kansas City
Respective Roles Within FI & Fintech Partnerships
Payment Innovations & Technologies School of Study
More than a fleeting buzzword, fintech is redefining innovation in financial services with new approaches to R&D, collaboration, strategy, product design and delivery. With a customer-centric focus supported by analytics, fintechs are often good potential partners, especially for projects with goals that extend beyond what traditional banking is accustomed. But what happens after the vendor agreement is signed? This course explores the roles FIs and fintechs play after a partnership begins, and presents strategies for leveraging the best assets each organization has to achieve the ultimate success of a product or innovation, which is customer satisfaction.
Avery Miller, MBA, Issuer Strategy and Partnership Development, Braintree Payments
The Payments Court: Law & Order
Master’s Program
In the payments system, regulations are created to protect the innocent. In this course, the dedicated students who listen to these cases become the judge and jury as they preside over payments-related legal rulings. Teams are divided into plaintiffs, defendants and jurors as they strategize to break down the facts of each case. Several preeminent payments attorneys assist in this engaging, interactive course. These are their stories.
Richard M. Fraher, Payments Legal Expert
Scott Jones, Partner, Adams & Reese, LLP
Matthew Luzzader, Partner, Kelley Drye & Warren
Christopher Richards, Cape Code Five Cents Savings Bank
3:45 PM-4:45 PM
New! Examining the Changed Behaviors Resulting from the Impacts of COVID-19
General Payments School of Study
2020 was a year like no other, and the pandemic necessitated much of the world to adapt to a different way of living life, resulting in new behaviors for both consumers and businesses. This course examines the shift from in-person to socially distant activities, as well as the change in how jobs, doctor visits, dining out and shopping have allowed the world to look differently at the future of these norms. To be sure, the so-called "new abnormal" will forever be influenced by the world's response to the pandemic.
Jennifer Miller, AAP, APRP, Senior Director of Services, UMACHA
The Changing Face of Fraud
Payments Risk Management Master’s Program
Fraudsters and fraud schemes continue to pose threats to payments systems – both trusted and emerging platforms. Ensuring your organization is armed with information on recent threats and is equipped to identify the next wave of fraud are critical to protecting your organization and your customers from loss. This course examines case studies from new fraud schemes as students are asked to consider how lessons learned from possible vulnerabilities these events could expose.
Giles Witherspoon-Boyd, Founder & CEO, Protocol
The Impact of Fintech on the Traditional Payments Participant
Payment Innovations & Technologies School of Study
You may not have yet encountered the effects of a major fintech innovation in your everyday life at your financial institution – or have you? Fintechs are constantly at work trying to change or introduce new methodologies relative to how FIs function and do business. It is important to know what is going on in the fintech space and understand exactly how you and your organization may be impacted now and in the future.
Avery Miller, MBA, Issuer Strategy and Partnership Development, Braintree Payments
Understanding the Potential of APIs
Payment Innovations & Technologies School of Study
APIs have proven their value across many industries for years now, allowing for a model of smart integration and seamless experiences. The pendulum for this model now swings towards banking, with services ranging from bank account management to fraud prevention via real-time payment validation. This course introduces APIs, how they might be used in the payments world, and what Nacha and industry stakeholders are doing to advance their usage.
Orlando Santos, Program Manager, Payments, Moov Financial
Update on the Faster Payments Landscape
General Payments Systems School of Study
Same Day ACH, RTP, Zelle, FedNow and other faster payment options continue to expand, and many of us feel like we are on information overload. Making decisions on where to go with faster payments can be baffling, whether you are a financial institution or corporate practitioner. Speakers lay out the fundamentals of faster payments to provide a basis for understanding additional coursework later in the week.
Joseph Casali, AAP, NCP, Senior Vice President, NEACH
Olivia Maciel, AAP, APRP, Director, EPN Product Management, The Clearing House
5:00 PM-6:00 PM
Tuesday Night Social
Put the training aside and come relax with your new connections. Expand your network with faculty members in a casual setting.
