December 21, 2020

Resolve to Complete Your ACH Contact Registry Obligation for 2021


Michael W. Kahn

Michael W. Kahn


In your list of new year’s resolutions, how about one to add your information to the ACH Contact Registry?

If you already did, thank you! In fact, at the close of 2020, more than 32,000 contacts had been registered by financial institutions across the country. Nacha is thankful to those who have taken the time to do this. Not only are you fulfilling an obligation under the Nacha Operating Rules, you’re also helping your counterparts at other FIs far and wide, which is the goal of the Registry.

“One thing Nacha has heard is the difficulty one FI can have in locating the right contact at another FI. And it’s all the more frustrating when you need a question answered now,” said Jeanette Fox, Nacha Senior Director, Risk Investigations and ACH Network Risk Management.

“We’re grateful to the FIs that have registered and, in turn, are helping to solve this problem,” Fox added. “If you have yet to register, please make it a priority for 2021.”

The Registry has been open since July 1, 2020, and Oct. 30, 2020, was the deadline for FIs to register their contact information. Through July 31, 2021, Nacha won’t treat failure to register as a Rules violation. 

But seven months has a way of slipping by, so why delay? In fact, there’s minimal effort involved.

First, compile contacts for ACH operations as well as fraud and risk management at your FI. For each area, enter either primary and secondary contacts, or a department contact. Those phone numbers and email addresses need to be monitored during normal business hours.

With your list in hand, go to Nacha’s secure Risk Management Portal and follow the prompts. In a matter of minutes you’ll be done—and in compliance. And should you need assistance, Nacha is here to help. Call our Risk Management Portal support number at 703-349-4556 or email us at

And a reminder for everyone, including those who have registered: Please keep your FI’s information up to date, to help ensure the ACH Contact Registry remains accurate. 

Ready to register or update your information in the ACH Contact Registry? Click here to go straight to Nacha's secure Risk Management Portal.